Smart Logger II – VoIP

Along with recording analog and digital telephone lines, microphones and radio channels, STC now offers VoIP recording technology. This turns Smart Logger II platform into truly convergent solution, capable of recording each and every speech interaction necessary for your business purposes.

Smart Logger II recording station captures and decodes VoIP traffic in a local area network via common Ethernet 10/100/1000 card. VoIP conversations are recorded in a database. All the relevant information: telephone and SIP-numbers, IP-addresses, date, time and duration is also stored in the database.

APPLICATIONS

• Small and medium-sized businesses: recording Voice-over-IP customer interactions
• IP-powered contact centers: quality assessment and agent evaluation procedures
• Emergency services and hotlines: capturing and archiving VoIP traffic for further processing and analysis

HIGHLIGHTS

• Convergent solution: recording all the speech interactions (VoIP, analog, digital telephony) by a single recording station
• Scalability: affordable and easy increase of channel capacity by adding new recording devices and stations
• Comprehensive solution: recording available for all corporate VoIP solutions by leading providers (Avaya, Cisco, Nortel)
• Complete control: live listening to VoIP conversations and playback of recorded interactions
  

TECNICAL SPECIFICATIONS

LAN connection requirements:

• IEEE 802.3 LAN
• IP V.4
• 10/100/1000 Mb Ethernet connection

Supported codecs and speech protocols:

• H.323, SIP
  
• G.711, G.729a

SMART LOGGER II - VoIP CONFIGURATIONS