Smart Logger records voice conversations from analog and digital telephone lines and other sources and gives instant and comfortable access to recorded data. The operator interface is designed to be very simple and to cut extra additional staff training expense.
“Security Benchmark” award and the 1st place diploma
of the ”Security and Safety 2005” international forum
in St.-Petersburg, Russia
HIGHLIGHTS
- High recording quality
- Recording any type of telephone lines within single system
- Auto-reboot in case of PC failure
- Fully automated
- Flexible network architecture (LAN)
- Fax decoding, speech-enhancement, transcription modules
- More than 1000 installations all over the world
APPLICATIONS
Call-centers of financial institutions (securities traders, banking, and insurance): Recording of important verbal communications for financial safety purposes.
Call-centers of any organizations: Recording conversations for safety reasons (e.g. against terrorist calls), tracking customer issues and for staff performance control.
Dispatcher sites of organizations with a dependency on verbal communications (power, telephone, oil, water, gas suppliers): Recording of messages of internal and external communication for subsequent control and possible investigations.
Police and other Law Enforcement Agencies: Lawful interception and monitoring of conversations with mobile or fixed monitoring centers.
Emergency services (fire, ambulance, rescue): Recording of incoming voice messages for the effective follow up of accidents.
Smart Logger II basic configurations
HIGHLIGHTS
- Simultaneous recording and playback
- Real-time audio channel monitoring
- Fax Reader module decodes audio recordings of facsimile transmissions made by Smart Logger into pictures
- Sound Stretcher module allows playback of speech in variable fast or slow speeds without distorting voice pitch, so that speech still sounds natural
- Embedded transcription module can be used to transcribe recorded conversations into text
- Noise filtering module reduces the amount of noise in recorded conversations making the speech clearer and more intelligible for the listener
- Smart Logger is available in several languages and can be easily adapted for others
FEATURES
- Rich database functionality with a number of fields, filtering, sorting and export
- The database is protected with a 4-level access restriction
- Possible bit rates are: 128, 64, 32, 16 Kbit/s
- SNR (signal-to-noise ratio) at 128 Kbit/s is more than 75 dB
- Activation triggers include intelligent voice activation, on/off hook detection, and activation by an external sensor
- Recognizes DTMF codes and other service signals, including pulse-dialled numbers and CallerID
- Decoding of D-channel PABX signaling
- STC hardware has high-impedance inputs, protection against high voltage discharge and phantom microphone powering
- SMDRanalyzer module delivers additional call recording details to the system data base
- CTI support for call-center applications with optional Call Logger module
REDUNDANT RECORDING SYSTEMS
Smart Logger FileServer software module provides fully redundant recording function for critical applications - FileServer automatically mirrors all recorded data between recording servers and database servers. So if one fails, the second keep on recording, and as soon as both servers run, all data is automatically copied.
Distributed Smart Loger system
INTERFACES
- Analog phone lines, microphones, radio
- ISDN BRI S0
- ISDN PRI E1 (EuroISDN, SS7)
- 4- and 2- wire digital extensions of PABX: Alcatel, Avaya, Bosch, Ericsson, LG, Lucent Technology, NEC, Nortel, Panasonic, Philips, Samsung, Siemens, Tadiran Telecom, Telrad Connegy, etc.
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STC-H205, STC-H205/4
PCI board for recording 8/4 analog phone lines
or other sources
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STC-H219/H219D
4 channel external USB recording unit.
Interfaces: phone line, microphones (5,12 and
60V powering options), analog line-in
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STC-H199
PCI board for recording 6 digital extensions of PABX
or 3 ISDN BRI S0 channels
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STC-H199-01
PCI board for recording ISDN PRI E1 trunk
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STC-H300
STC-H300 is a switching unit for 2 wire lines (analog, ISDN, etc). With STCH300 it’s possible to connect multiple outputs to just the few inputs of Smart Logger. Input selection is configured through the software, so it’s easy to change a recorded line. For example, you can connect 128 inputs and simultaneously monitor and record any 8 of them. In-built RS-232 control unit allows software programming as via COM-port, so and via Ethernet.
STC-H300 is ideal add-on for Smart Logger when selective recording is required.
External TCP/IP recording unit
Unit is designed to capture the conversations from the telephone lines and transmit recorded data to Smart Logger over TCP/IP networks. It supports recording from ISDN and digital proprietary subscriber lines as well as from analog lines.
- STC-H345 - unit for 2 digital PBX extensions
- STC-H354 - unit for 8 digital PBX extensions
- STC-H356 - unit for 8 analog phone lines or other analog source
- STC-H357 - unit for ISDN PRI E1 trunk
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